Microsoft help desk template




















Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Any additional feedback? Template type TemplateId Properties that come with this template Manage a project com. Template type TemplateId Properties that come with this template Manage an event com.

You can use Quiz for, In-class and offline exams, Knowledge check within team, and for fun quizzes within a team. Quiz app is supported across multiple platforms, such as Teams desktop, browser, iOS, and Android clients. This app is ready for deployment as part of your existing Microsoft subscription. The app built using Microsoft Power Apps and Power Automate , deeply integrates with Microsoft Teams to enable organizations to easily connect frontline workers with corporate liaisons to resolve customer queries and deliver a great customer experience.

Rapid Assist. Reflect is a custom Microsoft Teams messaging extension app that provides a safe and inclusive resource for your team members to share the state of their emotional well-being with colleagues or group leaders directly within Teams. The app is available in channel, group, meeting, and chats and the check-in response is set to public, private-to-sender, or fully anonymous. Remote Support is a Microsoft Teams bot that provides a focused interface between support requesters throughout your organization and the internal support team.

End-users can submit, edit, or withdraw requests for support and the support team can respond, manage, and update requests all within the Teams platform. Remote Support. Request-a-team is a Microsoft Teams app that optimizes new team creation for your enterprise organization.

The app supports standardization and best practices when creating new team instances through the integration of a wizard-guided request form, an embedded approval process, a request status dashboard, and automated team builds. Scrums for Channels is a scrum assistant app that enables users to schedule and run scrums in channels within Microsoft Teams. The app is great for remote teams and teams comprised of members from varied geographical locations and time zones to share daily updates and ensure participation in scrum stand-up meetings.

Scrums for Channels. Scrums for Group Chat is a supportive scrum assistant that enables group chat members to run asynchronous stand-up meetings and easily share their daily updates. It allows all members of the group chat to contribute to the scrum and view the updates made by others in the running scrum.

Scrums for Group Chat. The Share Now app promotes the positive exchange of information between colleagues by enabling your users to easily share content within the Teams environment. Users engage the app to share items of interest with team members, discover new shared content, set preferences, and bookmark favorites for later reading. Share Now. Collaboration in Microsoft Teams quite often references information contained within items in a SharePoint list.

Paste a link to the item in question forces everyone to switch context away from the conversation, find the needed information, then return to Teams to continue the conversation. As the conversation continues people have to switch back to the reference item multiple times to verify new comments and refresh their memories of the information contained within the item.

This context switching creates a barrier to smooth collaboration. To resolve this problem, the List Search app template is used. Many users use SharePoint to power some of the core workflows in their organizations. However, collaborating around lists is difficult.

Using the List Search app template in Microsoft Teams, users can insert information from SharePoint list items directly within a chat conversation to alleviate the context-switching caused when simply inserting a link into a chat. The information is inserted as an easy-to-read auto-formatted card, helping the users stay engaged in the conversation. SharePoint List Search.

Staff Check-ins is a Power Apps based app that enables oversight communication between your business and field personnel. Staff can easily provide time-critical information and status updates on either a scheduled or ad-hoc basis directly from Teams. The app supports real-time location, photos, notes, reminder notifications, and automated workflows.

Staff Check-ins. Survey is a custom Microsoft Teams messaging extension app that enables you to create a survey in a chat or a channel to gather data and gain actionable insight. A project can include multiple tasks, and various projects can be assigned to employees. Managers are required to understand the project progress through the time spent by the employees on these tasks.

This can be a cumbersome activity, as the employees need to fill in the timesheets. Time Tally app enables employees to fill their timesheets quickly, using the mobile device, and managers do not have to follow up with employees on the timesheet entry. Managers get to view the project utilization based on resources, and they can approve or reject the entries. Reminder notifications are sent to ensure timesheet compliance. Also, historical data and utilizations are available for analytics. Time Tally.

Training is a custom Teams messaging extension app that enables users to publish a training within a chat or a channel for offline knowledge sharing and upskilling. The app is supported across multiple Teams platform clients, such as desktop, browser, iOS, and Android. This app is ready for deployment as part of your Microsoft subscription. Hospital and emergency room providers make many rounds per day. While rounding is an essential practice to ensure patients are being monitored by multiple types of providers, they represent a huge drain on PPE, because for each visit, from each provider, a new mask, and new set of gloves are used.

With this app templates, medical workers can easily conduct rounds virtually, through a Microsoft Teams meeting between the provider and the patient. Virtual Rounding. The Visitor Management app enables your organization and employees to easily and efficiently manage the on-site visitor process, directly from Microsoft Teams.

The app enables employees to create visitor requests, centrally track a request status through the visitor dashboard, and receive real-time notifications when a visitor arrives.

Visitor Management. Water Cooler is a custom Teams app that enables corporate teams to create, invite, and join casual conversations among teammates, such as those that take place by the Water Cooler or break room.

Use this template for multiple scenarios, such as new non project related announcements, topics of interest, current events, or conversations about hobbies. The app provides an easy interface for anyone to find an existing conversation or start a new one. It is a foundation for building custom targeted communication capabilities, promoting interaction amongst coworkers who may otherwise not get a chance to socialize during breaks.

Key features are: Water Cooler Home Page : You can browse existing rooms where team members are interacting in existing conversations with certain people or topics of interest.

Active conversations on the Home Page show a room name, short description, call duration, and room image. Join room : Use the Join room feature to join an ongoing conversation immediately. Create a personal account transaction database to track income and payments across domestic categories from groceries to healthcare to charitable donations using this Access template. Search and view income and expenses by category and view tax reports.

A field for memos helps you remember handy details for every transaction. Create a customer service database to manage multiple issues tracking assignments, priority, status, customer, and resolution using this Access template.

Navigate by open cases using multiple criteria, create and manage knowledge base articles, and manage customer details while producing useful reports such as Open Cases by Assigned To and Overdue Cases.

Create and maintain an up-to-the-minute database of your business contacts and call history using this simple yet effective Access template. In addition to maintaining details on company, job title, and contact information, you can navigate and search by contacts, calls by contact or subject, as well as add contacts from Outlook. Assign and track status of customer calls using this dynamic Access template.

Navigate by customers, employees, and calls, as well as track by priority, status, and assignment. And you can generate useful reports in real time such as Open Calls by Assigned To that can give you the extra edge you need when things get busy. Create and manage a home inventory database to retain and manage vital data on your personal belongings using this Access template. Search by item name, category, or location, while retaining important details for insurance purposes, such as condition, acquired date, and value.

Attach photos of items to each entry to help ensure reimbursement in the case of loss or damage. Manage your organization's client cases and projects, including billing, invoices and balance sheets using this robust Project time and billing Access template. Fields for owner, workcode, and status help you track progress, time worked, and costs while you generate instant reports on everything from Billing by Workcode to Employee Time.

Manage your accounting books with this business account ledger template. This database can track income and expenses by category and generate financial reports. Manage your entire workforce's hours worked using this robust time card Access database template.

Fields for workcode and description help you keep track of costs and work areas while you generate instant reports on everything from Billable hours by Employee to Billable Hours by Project.

Manage your project's open issues with this popular Access database template. Maintain details about issues and issue assignments, as well as track opened dates and deadlines. Skip to main content. Power Apps. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. All posts Previous Topic Next Topic. Help Desk Template. Hi there, I am just learning Power Apps and am following along a Udacity course. Q1: Do I sign in here with my onmicrosoft account or just my microsoft account? Thank you in advance. Labels: Labels: Creating Apps.



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