Companies update 01/08

Affected customers will be notified by SMS beginning on December 28th, and will be able to upgrade to one of four phones for free. According to the documents sent to us which we have verified as accurate , the following devices will be unable to use T-Mobile's network as of January 29th, following the deployment of a network update:.

It is also possible other devices not on this list may be affected. Most of the devices T-Mobile lists as being left behind are quite old in smartphone terms. The majority are from , though the Huawei P9 landed in These are devices that stopped getting official updates a long time ago, and even excluding this end of carrier support, it's in these customers' best interests to upgrade to something with more recent security patches.

However, the inclusion of the Arlo security camera and R11 e-LTE6 are odd, for reasons we'll touch on later. Connected to the list is a longer text that explains the devices are being left behind due to their inability to receive an update required for continued functionality on T-Mobile's network, following a network change. We originally thought this was tied to the long-awaited mandatory VoLTE support associated with T-Mobile's legacy network shutdown, but the company tells us that isn't the case — though the timing and details remain suspicious.

The change will also affect Metro and Sprint subscribers, and details there get a bit muddier. T-Mobile is required to maintain Sprint's 3G network for three years as a condition of the merger , and presumably, customers with these devices should still be able to connect to that network. The document still claims Sprint customers will be impacted, but a later section states only those on T-Mobile or Metro by T-Mobile will lose all network connectivity.

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